Q : What is your Shipping Policy?
- Enjoy free shipping on all orders above ₹2000 as our way of saying thank you for shopping with us! For orders below ₹2000, a nominal flat shipping fee of ₹200 applies to ensure timely and reliable delivery.
Q : What is the expected delivery time?
- We aim to deliver your order within 10-12 working days. Rest assured, we’re committed to getting your items to you as quickly and safely as possible!
Q : What are your delivery charges?
- We offer free shipping on all orders above ₹2000. For orders below ₹2000, a flat shipping charge of ₹200 applies.
Q : What is your exchange policy?
- We currently do not offer exchanges. However, if you encounter any issues with your order, please feel free to contact our customer support team, and we’ll do our best to assist you.
Q : What is your cancellation policy?
- We currently do not have a cancellation policy. However, we understand that unexpected situations may arise. If you need assistance with your order, please reach out to our customer support team, and we’ll do our best to help.
Q : How do I check the status of my order?
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You can easily track your order using the Tracking ID available in the "My Account > My Orders" section of your profile after logging in. Once your order is shipped, the Tracking ID from our trusted courier partners, such as DTDC, VRL, or Safexpress, will be displayed for your convenience.
Q : How can I check if you can deliver to my PIN Code?
- We deliver to all PIN codes across India. Wherever you are in the country, we’ve got you covered!
Q : How is the delivery made?
- All orders are dispatched through our courier service - Vardimakers Logistics or other courier partners such as DTDC, Blue Dart, VRL, India Post, etc.
Q : I have received a partial item/partial order or an Untenanted/Void packet?
If you receive a partial order or a damaged packet, please contact us within 48 hours of delivery to ensure your claim can be processed. While we investigate, kindly follow these guidelines:
- Do not use the item for which the claim is being raised.
- Provide a short description of the issue to help us understand the scenario better.
- Share clear snapshots of the packet and any other boxes, especially highlighting any tampered or damaged sides.
Once the investigation is complete, we will proceed with either a refund or replacement, as applicable. We’re here to ensure you have the best possible experience!
Q : Can I modify the shipping address of my order after it has been placed?
- Unfortunately, we are unable to modify the shipping address once an order has been placed. However, feel free to contact our customer support team, and we’ll do our best to assist you.
Q : How can I make the payment on the website?
Currently, we support the following payment options:
- Debit Card
- Credit Card
- Netbanking
- Popular Wallets like Paytm, Gpay et al.
- UPI Payment Options
Q : Is cash on delivery allowed?
Currently, we do not offer Cash on Delivery (COD) as a payment option. All orders are prepaid to ensure a seamless and secure shopping experience.
Q : How can I raise a complaint or make an enquiry?
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We’re here to help! You can reach out to us through the following channels:
Feel free to contact us, and we’ll be happy to assist you!
Q : What are the extra charges that I will have to pay while making an online payment?
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The only additional charges you may see at checkout are convenience fees levied by the payment gateway. We do not add any charges beyond the prices displayed on our website. Rest assured, there are no hidden fees from our end!
